Showing Sensitivity When Asking Questions

I was returning an item at a department store and I noticed that the woman ahead of me had hair that was just growing back. The gentleman in front of me started a conversation with her and she shared with him that people would ask her if she shaved her head. She would reply, “No, [...]

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Some People Have Never Learned How to Say No Gracefully

In the new beauty business I am involved in, you can let people sample the product before they buy it. They can then experience the product for themselves and then decide whether or not they want to purchase some more. It’s pretty straightforward, and if someone isn’t interested, I thank them for their time and [...]

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Are You Putting Your Energy Into Activities With High Pay-Offs?

I recently became a brand partner with Nerium International, a beauty brand. The company has set up a system where if you do certain activities every day, you can reward yourself with points. They created an 8-point system, and brand partners are encouraged to aim for 8 points a day, or 40 points a week. [...]

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Creating an Online Presence

A friend of mine was recently looking to hire a wedding planner for her daughter’s wedding. Someone she knew passed on a recommendation, but when my friend Googled the wedding planner’s name, no website came up. She eventually found a blog that the woman had created for her business, but it was woefully out of [...]

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Getting Names Right

Has this ever happened to you? A friend of mine emailed a new contact about potentially doing business together. She signed off with her name—Erin—which also appears in her email signature and the sender line of any email she sends. When the person responded, he wrote, “Hi, Erica.” Clearly, he had only skimmed her email. [...]

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Always Bring Your Business Cards

I was attending a networking luncheon the other day. Each person there was able to pass out their business card and do a 30-second “commercial” for their business. We decided that as each person got up to speak, they would hold up their business card so the rest of us could associate their face with [...]

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