Archive by Author

The Importance of Taking Sick Days

The other day my cleaning woman showed up with her 13-year-old daughter to help clean my house. I asked the young woman, “Don’t you have school today?” She responded that she had a cold and didn’t go to school. Great, I thought. Now you are going to touch everything in my house as you are [...]

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Wishing a Couple Congratulations

A friend of mine recently got engaged, and with wedding season just around the corner, now seems like a good time to brush up on our wedding etiquette. I was once told that you should first congratulate the groom, as he is the one who has technically achieved the mission of finding a wife. You [...]

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When a Client Refuses to Sign an Agreement

A colleague contacted me with a situation she encountered recently. A coaching client of hers refused to sign the standard formal agreement for an upcoming session. The client was having her employers pay for the coaching, but said that her company doesn’t sign agreements. That’s pretty crazy. An agreement protects both parties, and it’s standard [...]

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Respect Your Company’s Image

A couple of weeks ago a young journalist made the news for the wrong reasons. He had recently been hired as a reporter for a Delaware newspaper and to drum up a little publicity for himself, he decided to create a fake press release announcing his hiring. He posted the release online, using the paper’s [...]

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Unsubscribing To Junk E-mail Can Send a Message

Like many of you, I get so many newsletters, spam, and junk e-mails in my inbox. I am constantly annoyed when I get things that I didn’t sign up for. When I can unsubscribe, I do so. Here is a situation that occurred recently. I received a mass email about receiving WordPress updates from the [...]

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How Do You Treat Your Customers?

A few weeks ago I went to Atlanta to attend an education day. I arrived a day early so that a good friend of mine and I could spend the day having lunch and shopping. During our trip to Dillard’s, I saw a jacket that I wanted. They didn’t have my size but offered to [...]

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