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The Importance of Taking Sick Days

The other day my cleaning woman showed up with her 13-year-old daughter to help clean my house. I asked the young woman, “Don’t you have school today?” She responded that she had a cold and didn’t go to school. Great, I thought. Now you are going to touch everything in my house as you are [...]

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Respect Your Company’s Image

A couple of weeks ago a young journalist made the news for the wrong reasons. He had recently been hired as a reporter for a Delaware newspaper and to drum up a little publicity for himself, he decided to create a fake press release announcing his hiring. He posted the release online, using the paper’s [...]

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Unsubscribing To Junk E-mail Can Send a Message

Like many of you, I get so many newsletters, spam, and junk e-mails in my inbox. I am constantly annoyed when I get things that I didn’t sign up for. When I can unsubscribe, I do so. Here is a situation that occurred recently. I received a mass email about receiving WordPress updates from the [...]

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How Do You Treat Your Customers?

A few weeks ago I went to Atlanta to attend an education day. I arrived a day early so that a good friend of mine and I could spend the day having lunch and shopping. During our trip to Dillard’s, I saw a jacket that I wanted. They didn’t have my size but offered to [...]

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How to Say “No” Gracefully

Recently I have been reaching out to several friends and business associates and asking if they would like to receive a single CD about success. I made it clear that I am willing to loan them the CD for a few days and there is no charge for them to listen. For those friends out [...]

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Saying “Happy Birthday” At Work

Did anyone else catch the Season 5 premiere of “Mad Men,” in which Don Draper is overcome with embarrassment when his work colleagues mention his birthday? Coincidentally, a reader recently sought on my advice on a similar issue, albeit from a different perspective. Here is her note: “It was my birthday and I was working [...]

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