Etiquette Tips & Quips Juanita Ecker’s Blog

A friend of mine recently got engaged, and with wedding season just around the corner, now seems like a good time to brush up on our wedding etiquette. I was once told that you should first congratulate the groom, as he is the one who has technically achieved the mission of finding a wife. You [...]

Like many of you, I get so many newsletters, spam, and junk e-mails in my inbox. I am constantly annoyed when I get things that I didn’t sign up for. When I can unsubscribe, I do so. Here is a situation that occurred recently. I received a mass email about receiving WordPress updates from the [...]

Recently I have been reaching out to several friends and business associates and asking if they would like to receive a single CD about success. I made it clear that I am willing to loan them the CD for a few days and there is no charge for them to listen. For those friends out [...]

Recently I was in the final stages of working with a prospect to helm two leadership development programs for their company. The company asked me for a proposal, and a few weeks later contacted me to see if we could set up an appointment for a video conference. Since I am a small business owner [...]

People often post comments on my blog, Etiquette Tips & Quips. I love getting feedback and exchanging ideas with the public. That said, I can’t help but feel a twinge of disappointment when the comment is not accompanied by a photo or avatar. I think having a photo—or even your business logo—gives the comment more [...]

A while back I wrote about how Netflix and its CEO, Reed Hastings, had handled customer complaints to changes in its services. I felt that Hastings’ willingness to not only accept responsibility but also scrap proposed plans that proved unpopular with Netflix users (in this case, the introduction of the Qwikster service) refreshing. It seems [...]