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When a Client Refuses to Sign an Agreement

A colleague contacted me with a situation she encountered recently. A coaching client of hers refused to sign the standard formal agreement for an upcoming session. The client was having her employers pay for the coaching, but said that her company doesn’t sign agreements. That’s pretty crazy. An agreement protects both parties, and it’s standard [...]

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How to Say “No” Gracefully

Recently I have been reaching out to several friends and business associates and asking if they would like to receive a single CD about success. I made it clear that I am willing to loan them the CD for a few days and there is no charge for them to listen. For those friends out [...]

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Video Conference Tips

Recently I was in the final stages of working with a prospect to helm two leadership development programs for their company. The company asked me for a proposal, and a few weeks later contacted me to see if we could set up an appointment for a video conference. Since I am a small business owner [...]

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Charging for Small Training Sessions

What do you do when a prospective client wants a training session for just three or four people instead of a large group? I’m asked this question a lot. Recently an etiquette consultant contacted me because her doctor was interested in booking a dining etiquette session for four people. She sent in a proposal for [...]

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Getting Your Business On Track for the New Year

You’ve no doubt made some New Year’s resolutions for yourself. But what about your business? As image & etiquette consultants and small business owners, it’s important for us to set goals for the year ahead, whether it’s to drum up new business, improve our online presence, or offer more services. There are plenty of possibilities [...]

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Make Your Dreams a Reality

Every December when my training business is winding down, I take time to plan my goals for the following year. Since the brain thinks in images, one of the things I do to help me stay focused on my goals is to create a dream book filled with pictures of what I want. What is [...]

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