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The Importance of Taking Sick Days

The other day my cleaning woman showed up with her 13-year-old daughter to help clean my house. I asked the young woman, “Don’t you have school today?” She responded that she had a cold and didn’t go to school. Great, I thought. Now you are going to touch everything in my house as you are [...]

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When a Client Refuses to Sign an Agreement

A colleague contacted me with a situation she encountered recently. A coaching client of hers refused to sign the standard formal agreement for an upcoming session. The client was having her employers pay for the coaching, but said that her company doesn’t sign agreements. That’s pretty crazy. An agreement protects both parties, and it’s standard [...]

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Respect Your Company’s Image

A couple of weeks ago a young journalist made the news for the wrong reasons. He had recently been hired as a reporter for a Delaware newspaper and to drum up a little publicity for himself, he decided to create a fake press release announcing his hiring. He posted the release online, using the paper’s [...]

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How Do You Treat Your Customers?

A few weeks ago I went to Atlanta to attend an education day. I arrived a day early so that a good friend of mine and I could spend the day having lunch and shopping. During our trip to Dillard’s, I saw a jacket that I wanted. They didn’t have my size but offered to [...]

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How to Say “No” Gracefully

Recently I have been reaching out to several friends and business associates and asking if they would like to receive a single CD about success. I made it clear that I am willing to loan them the CD for a few days and there is no charge for them to listen. For those friends out [...]

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Saying “Happy Birthday” At Work

Did anyone else catch the Season 5 premiere of “Mad Men,” in which Don Draper is overcome with embarrassment when his work colleagues mention his birthday? Coincidentally, a reader recently sought on my advice on a similar issue, albeit from a different perspective. Here is her note: “It was my birthday and I was working [...]

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