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Grace Under Fire

About a month ago I received an email from Reed Hastings, the CEO and co-founder of Netflix. In it he apologized to customers for how the company had announced changes in its service and pricing, which had apparently prompted some to complain that they had been treated with a lack of respect. He immediately owned [...]

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Sending Illicit Messages Can Impact Your Professional Life

By Juanita Ecker Arnold Schwarzenegger, Rep. Anthony Weiner … is there a politician out there who’s not embroiled in a tasteless sex scandal? While Schwarzenegger’s affair and fathering of an illegitimate child with his housekeeper is best left to the divorce court, Weiner, a U.S. representative from New York with a promising career ahead of [...]

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Translator Etiquette: A Lesson From the Green Jacket Ceremony at the Masters

By Juanita Ecker My husband and I were glued to the television set on Sunday, the last day of the Masters Golf Tournament in Augusta, GA. What an exciting game that was! When it was time for the “presenting of the green jacket” ceremony, three players were present:  the student amateur, Mr. Hideki Matsuyama; last [...]

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Being Sensitive in a Time of Crisis

By Juanita Ecker Comedian Gilbert Gottfried may get laughs for being outrageous and crude when he’s on stage, but nobody was smiling when he tweeted a series of inappropriate jokes making light of the devastating Japanese tsunami and earthquake. His bad taste also cost him his cushy job as the voice of the Aflac duck. [...]

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When Admitting Mistakes is a Good Thing

By Juanita Ecker We’ve all heard about Tiger Woods’ dirty laundry… how about a professional golfer doing some good? Last month British golfer Brian Davis made headlines when he called attention to a penalty he had made which had gone unnoticed by officials at the Verizon Heritage tournament. Because of the penalty, Davis lost the [...]

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Scandals and Image: Learning From Tiger, Jesse and John

By Juanita Ecker Last week Tiger Woods gave his first major news conference since news of his affairs broke last fall. Rather than talking about golf, or discussing how he hoped to best his competitors, he spent much of the time apologizing for his bad behavior and his sexual addiction. And though Tiger failed to [...]

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