Etiquette Tips & Quips Juanita Ecker’s Blog

By Juanita Ecker My girlfriend shared with me an incident that happened to her recently. She was running some errands and stopped at Bed, Bath and Beyond in Albany, NY. It was a cold, blustery day and the wind was strong. When my friend opened her car door to go into the store, the wind [...]

By Juanita Ecker My husband and I were glued to the television set on Sunday, the last day of the Masters Golf Tournament in Augusta, GA. What an exciting game that was! When it was time for the “presenting of the green jacket” ceremony, three players were present:  the student amateur, Mr. Hideki Matsuyama; last [...]

By Juanita Ecker An etiquette consultant recently contacted me for some advice on how to handle a difficult situation with a client. After conducting a two-hour training session on customer service skills, she sat down with the client for a debrief meeting. The client pointed out that she had neglected to have his employees hand [...]

By Juanita Ecker Comedian Gilbert Gottfried may get laughs for being outrageous and crude when he’s on stage, but nobody was smiling when he tweeted a series of inappropriate jokes making light of the devastating Japanese tsunami and earthquake. His bad taste also cost him his cushy job as the voice of the Aflac duck. [...]

By Juanita Ecker I used to love going to the movies. Now, I feel like I’m lucky to get through the opening credits without a cellphone going off or having the back of my seat kicked. And then there are those people who decide to talk over the movie, explaining plot lines to each other [...]

By Juanita Ecker A few weeks ago, Tiger Woods spit on the green and was fined $100,000 for bad sportsmanship. Suppose you got fined at work every time you were rude or disrespectful to others. Would you act differently? Would you think twice about your behavior? When someone makes an etiquette breach at the office, [...]