The Politics of Loaning Someone Money

By Juanita Ecker Given the recent economic turmoil, many of us have friends and family members who have fallen on hard times and need financial support. Helping someone with a loan is a generous good deed, but before you reach for your wallet it’s important to ensure that you—and your relationship—are protected. For instance, I [...]

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How Phone Etiquette Affects Your Business

By Juanita Ecker This Christmas Eve I had incredible back pain. I knew everything would soon be closed for the holiday, so I was desperate to find a chiropractor who could help. When I called the first place I found in the phonebook, the receptionist had a very curt tone and didn’t show any empathy [...]

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Don't Ask

By Juanita Ecker The other day my husband and I were eating at a Thai restaurant. Two gentlemen sitting near us decided to engage the waitress, a Thai woman in her early 20s, in conversation. One asked, “Are you married?” She said yes. Then he asked if she had a baby, and when she said [...]

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How to Get Along with Relatives over the Holidays

By Juanita Ecker In a perfect world, Christmas at your home would look like something out of a Norman Rockwell painting: a roaring fire, happy children playing with their presents, and adults blissfully singing carols while sipping eggnog. In reality, however, there’s bickering, overcrowding, nosy questions and frayed nerves. The question is, how do you [...]

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When Unexpected Guests Arrive

By Juanita Ecker The entire world has been talking about Tareq and Michaele Salahi, the D.C. couple who crashed a party at the White House. Unfortunately, you don’t have to be President of the United States to be plagued with gate-crashers. We’ve all had it happen. You were expecting a certain number of people for [...]

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When Asking for Help

By Juanita Ecker I recently had a journalist contact me about answering some questions for a book she was writing on interview skills. I explained that I teach business etiquette skills and not necessarily interview skills, but I could certainly give guidelines on how to create a positive impression in the interview process. She agreed, [...]

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