How to Learn From Your Mistakes

The other day a friend was telling me about a problem her daughter was having at work. The young lady had left work early as she was going out of town and in her haste had forgotten to follow up on a document her company was meant to be sending a client. Sure enough, the [...]

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Showing Appreciation and Expressing Thanks at Work

One of the things I’ll be expressing gratitude for during my Thanksgiving meal is my career. Not only am I fortunate to be gainfully employed at a time when many people struggle to get by, but I am blessed with running my own business in an industry which I feel is my true calling. I [...]

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How Do You Give Back?

It all started with an overhead projector! I was on the phone with a good friend the other day when she said to me, “I saw on your Facebook page that you received an award. Tell me about it.” I shared with her that I had recently received the Lifelong Enthusiast Award from the Women’s [...]

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It’s Not My Responsibility

Here is a situation that happened to me recently. One of the buttons on my blog was no longer visible to the viewer; instead there was just a broken link. Not knowing who could fix this, I immediately contacted the person who designed the blog for me.   I sent this individual an e-mail asking if [...]

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Why Pulling Images From the Internet Could Be a Costly Mistake

As image and etiquette consultants, it’s common to have a website, blog, newsletter, or other promotional materials to advertise your services. But are you unwittingly exposing yourself to legal headaches and hefty fines? A fellow consultant recently shared with me a story that should frighten any small business owner. Apparently the woman who does her [...]

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Gift Things You Are Not Using to Others

By Juanita Ecker I recently attended a leadership development session in Albany, New York. During one of the breaks I saw a man typing on a keyboard on his iPad. I stopped to chat with him and mentioned that I was surprised that one could purchase a keyboard to use for the iPad. He shared [...]

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