Tag Archives: Communication

How to Say “No” Gracefully

Recently I have been reaching out to several friends and business associates and asking if they would like to receive a single CD about success. I made it clear that I am willing to loan them the CD for a few days and there is no charge for them to listen. For those friends out [...]

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Video Conference Tips

Recently I was in the final stages of working with a prospect to helm two leadership development programs for their company. The company asked me for a proposal, and a few weeks later contacted me to see if we could set up an appointment for a video conference. Since I am a small business owner [...]

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Do You Make It Easy For Your Customers To Find The Information They Seek?

As I was doing my morning exercises, I was watching the “Today Show” on NBC. There was a chef demonstrating a recipe for poached cod in soy sauce. It looked tasty and easy to make. The hosts of the show said that if you want the recipe, go to their website and look in the [...]

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Don’t Be Vague When Giving Feedback

A friend shared with me that a client who had hired him for the past few years in a row has informed him that they would be using another vendor this year. Their explanation was that the last time they used his services “his performance just wasn’t there.” My friend was shocked and baffled. What [...]

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I Want to See Your Eyes

We recently went on a vacation to Bath, Maine, and stayed at a bed and breakfast. The owner of the bed and breakfast had this wonderful Italian sheep dog named Lupini (pictured). Every time I talked to the dog, I found myself lifting up the hair on the front of his face so that I [...]

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Be Mindful of the Language You Use in Job Interviews

A good friend of mine shared a situation that happened to him recently when he was part of a team to interview candidates for a position in his department. The job candidate was involved in meetings all day long. My friend and a few others were then asked to take him out to dinner as [...]

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