Etiquette Tips & Quips Juanita Ecker’s Blog

One of the things I’ll be expressing gratitude for during my Thanksgiving meal is my career. Not only am I fortunate to be gainfully employed at a time when many people struggle to get by, but I am blessed with running my own business in an industry which I feel is my true calling. I [...]

We recently went on a vacation to Bath, Maine, and stayed at a bed and breakfast. The owner of the bed and breakfast had this wonderful Italian sheep dog named Lupini (pictured). Every time I talked to the dog, I found myself lifting up the hair on the front of his face so that I [...]

By Juanita Ecker An etiquette consultant recently contacted me for some advice on how to handle a difficult situation with a client. After conducting a two-hour training session on customer service skills, she sat down with the client for a debrief meeting. The client pointed out that she had neglected to have his employees hand [...]

By Juanita Ecker A few years ago when a potential customer would call about my training seminars, I was excited to tell this individual about all of my programs. I would quickly launch into what I had to offer and the benefits I could provide. I did not take the time to uncover their needs [...]

By Juanita Ecker A prospect contacts you about using your services, but wants to learn more. You send him or her the requested information, and then you don’t hear from them.  Do you shrug your shoulders and chalk it up to a lack of interest on their part, or do you follow up with them [...]

By Juanita Ecker I was recently hired by a Fortune 500 company to do one-on-one coaching for two individuals. One needed to brush up on his telephone skills; the other needed help with tradeshow etiquette as well as rapport building and conversation skills. They were relatively in the same boat, but it surprised me how [...]