Etiquette Tips & Quips Juanita Ecker’s Blog

By Juanita Ecker Comedian Gilbert Gottfried may get laughs for being outrageous and crude when he’s on stage, but nobody was smiling when he tweeted a series of inappropriate jokes making light of the devastating Japanese tsunami and earthquake. His bad taste also cost him his cushy job as the voice of the Aflac duck. [...]

By Juanita Ecker A prospect contacts you about using your services, but wants to learn more. You send him or her the requested information, and then you don’t hear from them.  Do you shrug your shoulders and chalk it up to a lack of interest on their part, or do you follow up with them [...]

By Juanita Ecker I was recently hired by a Fortune 500 company to do one-on-one coaching for two individuals. One needed to brush up on his telephone skills; the other needed help with tradeshow etiquette as well as rapport building and conversation skills. They were relatively in the same boat, but it surprised me how [...]

By Juanita Ecker I conducted a dining etiquette session for a private university last year. They were very pleased with the program that I gave to the students, and the contact person told me he was definitely interested in having me back for 2010. When it came time to follow up with him, I sent [...]

By Juanita Ecker In the past two weeks, I’ve had two people stand me up for phone appointments. In the first situation, the appointment was with a client. I was running 15 minutes late and called to say I would be available 15 minutes after our scheduled time. When I called I got her voicemail [...]

By Juanita Ecker As image consultants, many of us work from home. While convenient, it also means that we can sometimes feel like we’re all alone. That’s why I find it so useful to seek advice and support from online communities. Think about it—social networking is likely a big part of your personal life. So [...]